Job Scope
This job involves overseeing the implementation 
of large, custom robotic welding and cutting 
systems into customer
facilities including: system installation, weld 
and cutting process development, robot 
programming, troubleshooting,
customer training, documentation, and off-line 
robot programming with Robot Studio, our 
graphical off-line programming
tool. Travel can be extensive depending on 
Customer Support Engineer location and proximity 
to customer.
Primary responsibilities
- Integrating Robotic welding systems
- Programming Industrial Robots
- Developing robot welding processes
Secondary responsibilities
- Field service on Wolf Robotics products
- Customer training
- Documentation
Technical Skills Required
- Minimum 5 years experience required in robotic 
automation integration, field service or robotic 
arc welding
programming.
- Must have extensive experience with GMAW.
- Must have the ability to read and interpret 
electrical and mechanical prints.
- Ability to read and interpret weld symbols.
- Ability to use common hand tools, Digital Volt 
Meter and oscilloscope.
- Ability to develop and document procedures.
- Excellent electrical troubleshooting skills.
- PC literate in MS Office applications.
- Excellent verbal and written communication 
skills are required.
- Experience with heavy welding, TIG welding, 
Plasma cutting, Laser cutting, and PLC 
programming a plus.
Behavioral Skills Required
- Strong interpersonal skills,
- Team oriented
- Willing to work overtime on a consistent basis
- Ability to work independently with little 
supervision
- Ability to work well under pressure
- Willing to travel
- Ability to adapt to a dynamic agenda
- Strong problem solving skills
- Must be able to stand toe to toe with 
customers and arbitrate difficult problems
Key Measurements
- Ability to maintain a high level of customer 
satisfaction and respect.
- Must be able to bring projects to closure.
- Must maintain and update customer project 
files.
- Must seek additional opportunities for 
preventive maintenance, training, and field 
service with customers.

 

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