The Account Manager is responsible for the overall care, growth and 
retention of a commercial customer base or book of business ('BOB') 
in a specific geography, assigned territory or named account base. 
The AM's job and primary responsibility is to grow TDS revenues, 
increase product penetration and improve overall profitability. This 
is achieved by increasing the penetration of TDS products by finding 
and creating opportunities for higher-end IP applications and CPE 
solutions within their assigned territory. 


Job Responsibilities


Manage existing account base. Meet or exceed the sales and revenue 
growth goals for services and business systems. Make regular contact 
with the existing account base including proactive customer contact 
calls and/or personal visits to uncover sales opportunities. Serve 
as the resource for sales negotiation with existing accounts. Craft 
sales proposals based upon the customer/company impact prior to 
making a recommendation or decision. Actively manage the existing 
base to ensure we retain and grow these account in the future. 
Provide education on the industry, technology and TDS products and 
services. 

Monitor contract expiration dates and take a proactive role in 
contract renewals including responding to RFPs. For win-back orders 
contact customers with the early termination charges and answer any 
questions. Manage the retention of the customer base. 

Take the lead role and manage customer relationship with named 
accounts. Handle MACD (moves, adds, changes, deletes) for named 
accounts and negotiate customer credits, if needed. Maintain and 
update current book of business through the BSR program. 

Pursue new sales by acquiring accounts, key customers and other 
opportunities at the direction of the sales manager. This includes 
win-backs in ILEC territory and new accounts in adjacent approved 
territory. Identify targets, prospect, set appointment, conduct NAM, 
provide demo as needed, propose and close the business. With the 
appropriate approval work cooperatively with account managers to 
sell managedIP and business systems to their base of customers. 

Keep abreast of new business in the area in order to be able to add 
to the footprint and provide market relevant business solutions 
based on local trends. 

Develop an annual tactical customer growth and retention plan to 
meet the quarterly and annual goals. Craft and implement a personal 
action plan. Report activity and monitor progress on a weekly, 
monthly, quarterly and annual basis. Meet regularly with supervisor 
to review overall achievement of goals and address gaps. 

Maintain customer information and activity in an accurate and timely 
manner utilizing our sales force automation system. 

Maintain and enhance technical knowledge through internal and 
external training opportunities and boost interpersonal skills by 
attending and/or leading professional development programs. 

Perform other duties as assigned by supervisor, director or VP.

Qualifications

Required Qualifications:


3 + years telecommunications experience OR 1+ year experience at 
TDS? 

2+ years customer service experience. 

Must have and maintain a valid driver's license, insurance, and have 
access to reliable transportation. 

High School Diploma, GED, or HSED
 

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