General Duties: 

Responsible for delivering an exceptional customer experience at all 
times as the main point of contact for call center. 
Promptly answers incoming calls in a professional, polite, upbeat, 
and articulate manner with consistent emphasis on superior customer 
service and attention. 
Direct calls to person requested by caller or that person's 
designate. 
Check and forward all voicemail messages in a timely manner. 
Handle all incoming/outgoing mail and student mail out projects. 
Process and batch credit card payments. 
Schedule student appointments when necessary and update student 
information in database. 
Facilitate faxes, etc to the call center representatives. 
General clerical duties and responsibilities as assigned. 
 
Requirements Energetic, outgoing personality with excellent 
communication skills (verbal and listening) and strong customer 
service skills. 
Organized, detailed-oriented and ability to multi task and change 
directives in a fast-paced environment while maintaining constant 
focus on excellent customer service delivery. 
Possess’ a sense of urgency and a meticulous attention to detail. 
Ability to maintain positive internal working relationships with 
campuses, students, and department while projecting superior 
customer service. 
2-3 years prior stable work experience as a receptionist - 
preferably in an inside sales call center environment. 
Microsoft Office computer skills Word, Excel, and Outlook. 
High School graduate or equivalent. 
Desire to always deliver an exceptional customer experience. 
Must be able to work Full time and some evening hours.
 

 

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