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Job Title: Account Manager View more Account Manager Jobs Job Code: GW-07311215260258 Salary Range: DOE Job Location: WI-- Organization: TDS || Research This Company City:    State: WI JOB DESCRIPTION:
The Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business ('BOB') in a specific geography, assigned territory or named account base. The AM's job and primary responsibility is to grow TDS revenues, increase product penetration and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and CPE solutions within their assigned territory. Job Responsibilities Manage existing account base. Meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities. Serve as the resource for sales negotiation with existing accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision. Actively manage the existing base to ensure we retain and grow these account in the future. Provide education on the industry, technology and TDS products and services. Monitor contract expiration dates and take a proactive role in contract renewals including responding to RFPs. For win-back orders contact customers with the early termination charges and answer any questions. Manage the retention of the customer base. Take the lead role and manage customer relationship with named accounts. Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed. Maintain and update current book of business through the BSR program. Pursue new sales by acquiring accounts, key customers and other opportunities at the direction of the sales manager. This includes win-backs in ILEC territory and new accounts in adjacent approved territory. Identify targets, prospect, set appointment, conduct NAM, provide demo as needed, propose and close the business. With the appropriate approval work cooperatively with account managers to sell managedIP and business systems to their base of customers. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends. Develop an annual tactical customer growth and retention plan to meet the quarterly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, quarterly and annual basis. Meet regularly with supervisor to review overall achievement of goals and address gaps. Maintain customer information and activity in an accurate and timely manner utilizing our sales force automation system. Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs. Perform other duties as assigned by supervisor, director or VP. Qualifications Required Qualifications: 3 + years telecommunications experience OR 1+ year experience at TDS? 2+ years customer service experience. Must have and maintain a valid driver's license, insurance, and have access to reliable transportation. High School Diploma, GED, or HSED Broadcast My Resume To 1000's of Employers and Recruiters in One Click ! |
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