GENERAL DESCRIPTION
Responsible for the overall growth and retention of assigned 
accounts and for 
strategic planning with senior management; resolution of client 
issues to meet or 
exceed client expectations of American Health Care.

MAJOR RESPONSIBILITIES
For each client, develop and implement an effective business plan 
including:
•Identify formal and informal decision makers; create of a program 
that meets the 
product, clinical, service, and financial needs of the client
•Develop effective presentations, proposals, and communications
•Demonstrate a deep understanding of the business of American Health 
Care
•Understand and stay current with the health plan industry, 
specifically pharmacy 
benefit management
•Focus on the customer and market
•Translate marketplace information into the client’s language and 
context
•Act as a trusted advisor to clients, creating value after fully 
researching customer 
needs.
•Act as the owner of the client relationship, accountable for 
ultimate client 
satisfaction and loyalty
•Develop and execute strategic solutions
•Develop strong business partnerships with existing clients
•Actively engage in the development of new opportunities for 
partnerships
•Participate in the bid/renewal process, preparation, and 
presentation for current 
and prospective clients
•Make sound business decisions/recommendations based upon an 
appropriate 
balance of thoughtful analysis of facts, experience, intuition, and 
the implications of 
that decision for the client
•Work well with other team members by creating positive team dynamic—
leveraging 
team talent and expertise appropriately and appropriately delegating 
tasks and 
projects
•Ensure customer service satisfaction and good client relationships
•Prepare and lead clients to make sound business decisions
•Monitor client costs and trends
•Oversee and ensure timely resolution of client issues
•Oversee new client setup
•Sell-in new American Health Care programs and services successfully
•Review clinical reports with client
•Ensure client retention and renewal
•Travel required, up to 50%

SKILL SET
•Self-starter demonstrating high-performance
•Comprehensive understanding of the PBM environment and broader 
healthcare 
system
•Ability to manage client expectations based on company capabilities
•Capability to successfully interface with customers, peers, cross-
functional 
department personnel, and senior management
•Accountability for individual and team initiatives to service the 
client
•Ability to analyze issues/problems from multiple perspectives while 
anticipating 
the future and make recommendations to support the client and 
company in 
achieving mutual objectives
•Effective communication in highly visible situations
•Ability to deliver technical information in a formal training 
environment
•Identification of growth opportunities with the client; management 
of profit/loss of 
assigned accounts; accountability for individual and team objectives
•Strong interpersonal and communication skills; ability to interact 
with and engage 
clients at all levels (energized by social interaction)
•Strong experience in managing an extensive book of business

REQUIREMENTS
•Bachelor’s degree required
•5+ years in a similar or related role
•Computer-literate, preferably intermediate (or better) dominance of 
MS Office Suite
 

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